Refund Policy
Refund eligibility, the request window, conditions, how refunds are issued, and what happens to access afterwards.
Effective date: August 17, 2026 · Last updated: August 17, 2026
Contents
Scope
This Refund Policy applies to all educational packages purchased through the Nexus AI Automation Academy: Core ($499), Professional ($1,199), Elite ($1,999), and Founder Accelerator ($3,997). It forms part of the Terms and Conditions.
Refund Window
A written refund request may be submitted within seven (7) calendar days of the date course access is issued. The seven-day period begins on the date the enrollment confirmation is sent, not on the date the student first signs in. Requests received after the seventh day are outside the refund window.
This policy has not yet been reviewed by a qualified US attorney. Have it reviewed before accepting live payments.
Whatever window is set, it will be stated here, on the checkout page summary, and in the enrollment confirmation email so that students see the same terms before and after purchase.
Conditions
A refund request will be assessed against the following conditions:
- the request is submitted in writing within the refund window
- the request identifies the enrolled student, the package purchased, and the order reference
- no more than ten percent (10%) of the lessons in the purchased package have been marked complete, and no assessment has been submitted, at the time the request is received — course progress is recorded automatically by the learning platform
- live mentoring sessions and private one-on-one sessions already delivered may be deducted from any refund amount
- the account has not been suspended or terminated for a breach of the Terms and Conditions
How to Request a Refund
Send a written request to info@nexusaiautomationacademy.com with the subject line “Refund Request”, including the full name and email address used at checkout, the package purchased, the order reference, and the reason for the request.
We will acknowledge the request within 2 business days and provide a decision within 10 business days.
How Refunds Are Issued
Approved refunds are issued to the original payment method. The time required for the funds to appear depends on your bank or card issuer and is outside the Academy’s control. Any transaction fees charged by the payment processor may be deducted where permitted by law.
Access After a Refund
When a refund is approved, access to the student portal, course materials, community, templates, and any scheduled mentoring sessions ends. Downloaded materials must not be retained or used, and any certificate issued in connection with the refunded enrollment is withdrawn.
Non-Refundable Items
The following are not refundable:
- third-party software subscriptions purchased by the student from other providers
- private one-on-one mentoring sessions already delivered
- enrollments terminated for breach of the Terms and Conditions
Chargebacks
If you believe a charge is incorrect, please contact the Academy first. Initiating a chargeback without contacting us may result in suspension of access while the dispute is investigated. The Academy will provide the payment processor with the enrollment record, the agreements accepted at checkout, and the access log relating to the enrollment.
Cancellation by the Academy
If the Academy cancels a cohort or is unable to deliver a purchased program, affected students will be offered a transfer to the next available cohort or a refund of the amount paid for the undelivered portion.
Contact
Questions about this document may be directed to:
- Nexus AI Automation Academy
- Online academy — serving students worldwide
- info@nexusaiautomationacademy.com
- +1 (888) 598-0389